HEAD OF OPERATIONS • BUILDER & TEAM LEADER • AVAILABLE FOR REMOTE ROLES
I build the operating infrastructure that turns ambitious organizations into ones that actually work
15 years across healthcare, SaaS, and fintech. I care about teams that know what they're doing, systems that don't fall apart, and organizations that actually scale.
Selected Work
Building a Clinic From the Ground Up
Oversaw the full launch of Well Life Family Medicine's third clinic location, from vendor setup to hiring primary care and mental health providers across both in-clinic and remote roles. Managed multi-state tax registration, supplier and landlord relationships, and technology infrastructure to get the doors open and the operation running from day one.
Every Channel. One Experience.
At Net32, I rebuilt support from the ground up, connecting email, phone, text, and chat into a single omnichannel experience powered by AI triage and smart routing. Customers got faster answers across every channel, phone volume dropped by 60%, and full resolution time fell under 24 hours for the first time in the company's history.
24/7, Four Countries, One Team
When your customers span the globe, a 9-to-5 support team isn't enough. At KIXEYE, I built a Follow the Sun operation connecting teams across the US, Netherlands, Ireland, and the Philippines, designed so that when one team signed off, another picked up without missing a beat. The result was seamless 24/7 coverage, a 50%+ increase in customer retention, and the company's lowest-ever employee turnover.