Projects
Work that moved the needle
Building a Clinic From the Ground Up
Every Channel. One Experience.
Oversaw the full launch of Well Life Family Medicine's third clinic location, from vendor setup to hiring primary care and mental health providers across both in-clinic and remote roles. Managed multi-state tax registration, supplier and landlord relationships, and technology infrastructure to get the doors open and the operation running from day one.
Oversaw the full launch of Well Life Family Medicine's third clinic location, from vendor setup to hiring primary care and mental health providers across both in-clinic and remote roles. Managed multi-state tax registration, supplier and landlord relationships, and technology infrastructure to get the doors open and the operation running from day one.
24/7, Four Countries, One Team
When your customers span the globe, a 9-to-5 support team isn't enough. At KIXEYE, I built a Follow the Sun operation connecting teams across the US, Netherlands, Ireland, and the Philippines, designed so that when one team signed off, another picked up without missing a beat. The result was seamless 24/7 coverage, a 50%+ increase in customer retention, and the company's lowest-ever employee turnover.